If you forgot your password, follow the steps as below-

1. Click "Forgot password" on the Login page

2. Enter your email and we’ll send you a link to reset your password.

3. Click on the "Reset Password" option in the email and you will be directed to Ova wesbsite to reset your password

4. Once done, click the "Submit" button and you will be redirected to the main page once your password has been successfully reset.

We can offer to delay your next renewal date.

Kindly contact our customer care via live chat or email us at hello@getova.com.my and our care team will attend to you as soon as possible.

Yes, you may opt to cancel your subscription before the next cycle starts.

Kindly contact our customer care via live chat or email us at hello@getova.com.my and our care team will attend to you as soon as possible.

We deliver within Peninsula Malaysia and East Malaysia.

Delivery is FREE and will be delivered directly to your door in discreet packaging. Please ensure you will be home to receive the parcel, or anyone to receive it on your behalf.

You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will also not be able to change the delivery address once the order is approved.

Should the first attempt of the delivery be unsuccessful, we will contact you for re-delivery.

Once the treatment is approved by our doctor after consultation, our Customer Experience team will contact you through WhatsApp to schedule a delivery at a convenient date and time.

Delivery is FREE and discreetly shipped to your door.

For most orders approved by 9AM, you could expect the following delivery times:

• Within Klang Valley - within 1 business day.
• Outside of Klang Valley, in Peninsular Malaysia - within 3 business days.
• East Malaysia - within 5 business days.

As weight loss injectable medications are temperature-sensitive, these products require cold chain management and will be hand-delivered to ensure its integrity. As such, the delivery times for this product differs slightly. For orders approved by 1PM, you could expect the following delivery times:

• Within Klang Valley - next business day.
• Outside of Klang Valley, in Peninsular Malaysia - within 3 business days.
• East Malaysia - within 5 business days.

Kindly contact our customer care via live chat or email us at hello@getova.com.my and our care team will attend to you as soon as possible. Please note that we will not be able to change the delivery address once the order is approved.

Please ensure you will be home to receive the parcel, or anyone to receive it on your behalf.

You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will not be able to change the delivery address once the order is approved.

Kindly contact our customer care via live chat or email us at hello@getova.com.my and our care team will attend to you as soon as possible.

We accept Visa, Mastercard, and flexible payment plans with Atome.

You may update your payment details here https://getova.com.my/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Payment Details'. Click on 'Save New Card'.

You may update your payment details here https://getova.com.my/account/profile Kindly log in to your account, click on 'My Profile' and enter your new/updated debit or credit card number under 'Card Details'. Click on 'Save New Card'.

Once you've done that, kindly contact our customer care via live chat or email us at hello@getova.com.my and our care team will trigger the renewal for you.

Your data security and confidentiality is something we take very seriously and we have taken significant steps to keep your data secure. All data is secured with TLS/SSL encryption.

Your clinical data and questionnaire responses are stored in our secure EMR (Electronic Medical Records) and can only be accessed by our medical team as part of your evaluation.

Video consultations are carried out on HIPAA compliant software, all consultations are taken in complete confidentiality between our medical team and you.

Your name and address will only be used for delivery purposes only and your treatment will be delivered discreetly direct to you.

Dispensed medication are non-returnable and non-refundable. We are not able to accept returns of these products for reuse or resale, and all sales are final.

We are not able to accept returns of medical products for reuse or resale, and all sales are final.

Kindly contact our customer care at hello@getova.com.my.

Our team may ask you for a photo of the damaged/faulty item for us to investigate further. We appreciate your kind cooperation.