Account & Subscription

How do I reset my password?

How can I put on hold my subscription?

How can I cancel my subscription?


Where do you ship to?

How much is the delivery fee?

What is the delivery timeline?

How do I change my delivery address?

I am not available to receive the parcel upon delivery.

What should I do if there's a delay in my delivery?


What payment method do you accept?

How do I edit the payment details?

What should I do when my payment has failed?

How will my data be used and how will it be securely stored?

Exchange & Refund/Return

What is your return policy?

Can I ask for refund of my order?

What should I do when I received faulty or damaged item?